The Leading Digital Channel Shift Solution for Social Landlords and Public Authorities
Two Way Automated SMS and Email
Auditable, Integrated, Easy to Use
Your personalised Customer Smartphone App
Powerful Self Service features
Instant Web Customer Portal for PC's Mobiles and Tablets
Communicate using Social Media
Protect your Online Presence
Collect payments by mobile instantly and cheaply
Avoid Direct Debit Charges
Access and analyse Tenant Data more Easily using
Digital Channel Shift is our business. Deeplake are market leaders enabling Social Landlords and Local Authorities to engage customers across all Digital Channels with a single, proven, Integrated Platform
Digital Channel Shift is our business. Deeplake are the market leaders enabling Social Landlords and Local Authorities to engage customers using Digital Channels with a single, proven, Integrated Platform
Deeplake announces the launch of the Communication Manager, Web Client, allowing mobile workers to easily browse and view tenant data, and communicate easily with tenants on the move.
Simply launching the Web-Based CMGR app on any mobile device, allows browsing, search and selection and reporting of data from your Housing Management System, without costly upgrades or special devices. Fully resizable and responsive for your devices, Web Client can be up and running very quickly, and is simple to use.
Available on any Internet device, including Mobile Phones, Android and Apple tablets, or touchscreen Windows devices. Fully hosted and managed by Deeplake…a simple and cost effective solution to giving your Housing Staff secure access to tenant data…on the move!
Radcliffe Housing Society and Omniledger
We are delighted to welcome Kent based Radcliffe Housing Society to the Deeplake community, working closely with one of our leading partners Omniledger.
Deeplake's CMGR will be deployed, fully-integrated with Omniledger, to streamline communication with tenants and further improve efficiency and customer service. The use of posted paper as a means of communication is increasingly dated, environmentally unfriendly, time-consuming and costly. SMS communication is simple, widely adopted and very low cost.
Radcliffe is a registered housing provider, offering a range of rented housing in the areas of Bromley, Croydon, Tunbridge Wells and Lingfield.
"At Radcliffe Housing Society, our main purpose is to provide good quality affordable rented housing."
Deeplake are proud to deliver our new and improved version of CMGR. The new system proves to be highly efficient and user friendly, certainly bridging any communication gaps between the Housing Association and their tenants. Various modules ensure that issues from Repairs to Rent Arrears are dealt with promptly, providing peace of mind to both Housing Association and tenants alike.
We are delighted that Ocean Housing have recently made the upgrade to Version 6 of our Communications Manager.
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4000 properties throughout Cornwall. We are part of the Cornwall Home Choice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes.
We therefore provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
Rosebery Housing Association have recently chosen Deeplake's Core Communications Module as well as the Repairs Communications Manager (CMGR). Deeplake are so pleased to continue this relationship with this highly respected client.
An online, web-based interface for customers to use on their PC's, tablets and mobile devices. Responsive design automatically reformatted for the device used, and a full range of Social Housing features are avalable from option-guided repair logging to rent statements, news pages, document store and message trail.
Provides bulk and ad-hoc SMS and Email communication with advanced automation and specific selection features. Communications can be targeted using selections by any data held on the customer (including Housing Management or CRM data), or by map selection.
Scheduled communications and self-service transactions are also supported by the advanced workflow engine.
Deeplake are pleased to announce that valued client, South Derbyshire District Council have upgraded to Version 6 of the Communications Manager.
This upgrade will undoubtedly provide more efficient and fluid communication within the council's Social Housing sector. We are delighted to offer our continued service and support to the South Derbyshire District Council.
South Derbyshire District Council is part of the two-tier local government for Derbyshire.
Derbyshire has eight district councils and a county council. Services for South Derbyshire are divided between ourselves and the county council.
Derby City is now a unitary authority which means that the city has a single-tier and is responsible for all local government functions within its area.
Councils work within powers laid down by various Acts of Parliament. Some council services are 'statutory', which means required by law. Others are 'discretionary'.
South Derbyshire District Council is made up of 36 locally elected councillors (24 Conservative, 12 Labour) who make decisions on how to improve local services on behalf of local people.
Deeplake are pleased to confirm that North Glasgow Homes have recently purchased the CMGR Software Modules: Rent Arrears. This will enable further, more efficient communication with tenants, helping to resolve rental disputes in a timely manner. We're delighted at the growing demand for this highly successful module.
At North Glasgow homes our customers are at the heart of our business and we aim to deliver customer service excellence in all that we do. Our customers include our tenants, our factored owners, local residents, community groups, partner organisations and other stakeholders. We are committed to ensuring that we provide first class services that are efficient, effective and responsive to our customers’ needs.
We provide housing and support services to tenants and owners in the Springburn, Balornock, Possilpark and Parkhouse areas of North Glasgow.
Deeplake are delighted to confirm that DWP have recently chosen software licenses for Deeplake Messaging and respective Rents and Repairs Modules to improve tenant communication.
Since 1985 DWP has been providing good quality affordable accommodation in Dorset and Hampshire.
We are delighted to welcome Belfast based, North Belfast Housing to the Deeplake community, working closely with one of our leading partners, Omniledger.
Deeplake's CMGR will be deployed, fully-integrated with Omniledger, to streamline communication with tenants and further improve efficiency and customer service in the areas of Rents and Repairs. The use of posted paper as a means of communication is increasingly dated, environmentally unfriendly, time-consuming and costly. SMS communication is simple and widely adopted at very low cost.
North Belfast Housing Association Ltd, (NB Housing) provides affordable rents and homes that build vibrant neighborhoods and communities.
NB Housing currently has over 900 properties based predominately in North Belfast. Properties consist of housing for families, young people, supported living for older adults, wheelchair accessible housing & housing for vulnerable families.
Deeplake are delighted to announce that Wishaw & District Housing Association, together with Omniledger have upgraded to CMGR Version 6. This will guarantee further efficiency in tenant communication, enabling a more positive relationship between the HA and it's tenants.
Deeplake CMGR Version 6 is a result of our team's 20 years of combined software development, building on the very successful and well known Version 5. Version 6 introduces a vast number of customer requested features plus new and powerful architecture which keep Deeplake at the forefront of customer communication technology. With Version 6 our customers have many more features making tenant communication more powerful and simpler to use than ever before.
Integrated mapping allows easy communication to customers in specific locales, and a new report writer introduces graph styles with 3D charts and a wider range of export options. The powerful new Grid feature allows dynamic viewing of any tenant data with sort and grouping features, ideal to analyse and select demographic groups for communication.
The Version 6 platform also enables a range of new digital communication options including a branded Tenant Smartphone App and Tenant Portal to provide online services to tenants. It also allows a wider range of digital channels including Facebook and Twitter, and added attachments and style-sheets to emails, bringing powerful document management functions into CMGR for the first time.
Wishaw and District Housing Association is a non-profit making registered social landlord operating within defined boundaries in Wishaw and surrounding areas.
The Association was established in 1978 to improve local housing provision, initially through the rehabilitation of turn of the century tenement flats that had structural problems and were lacking in amenities. Once this objective was successfully completed we turned our attention to building new housing, which we have been doing now since 1990.
Deeplake are so excited to announce and confirm that Crown Simmons Housing Association have recently obtained the CMGR licenses for Deeplake Messaging and Rents Module.
Crown Simmons Housing is a social landlord which owns and manages around 800 quality, affordable homes in great locations across London and the South East, providing services for around 1300 people, focusing on providing homes and services for local people, older people and key workers who may be unable to access housing through the normal market process. Crown Simmons Housing also have more than 50 years experience in property management and development services.