• Woman on a mobile phone

    The Leading Digital Channel Shift Solution for Social Landlords and Public Authorities

  • Two Way Automated SMS and Email

    Auditable, Integrated, Easy to Use

  • Your personalised Customer Smartphone App

    Powerful Self Service features

  • Instant Web Customer Portal for PC's Mobiles and Tablets

  • Communicate using Social Media

    Protect your Online Presence

  • Collect payments by mobile instantly and cheaply

    Avoid Direct Debit Charges

  • Access and analyse Tenant Data more Easily using

    Data Channel

Digital Channel Shift is our business. Deeplake are market leaders enabling Social Landlords and Local Authorities to engage customers across all Digital Channels with a single, proven, Integrated Platform

Digital Channel Shift is our business. Deeplake are the market leaders enabling Social Landlords and Local Authorities to engage customers using Digital Channels with a single, proven, Integrated Platform

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Latest news


North Glasgow Homes adopt CMGR Software Modules: Rent Arrears

Deeplake are pleased to confirm that North Glasgow Homes have recently purchased the CMGR Software Modules: Rent Arrears.  This will enable further, more efficient communication with tenants, helping to resolve rental disputes in a timely manner.  We're delighted at the growing demand for this highly successful module.

At North Glasgow homes our customers are at the heart of our business and we aim to deliver customer service excellence in all that we do.  Our customers include our tenants, our factored owners, local residents, community groups, partner organisations and other stakeholders. We are committed to ensuring that we provide first class services that are efficient, effective and responsive to our customers’ needs.

We provide housing and support services to tenants and owners in the Springburn, Balornock, Possilpark and Parkhouse areas of North Glasgow.


Read more - 'North Glasgow Homes adopt CMGR Software Modules: Rent Arrears…'
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DWP Housing Partnership purchase CMGR Software Licenses

Deeplake are delighted to confirm that DWP have recently purchased software licenses for Deeplake Messaging and respective Rents and Repairs Modules.

Since 1985 DWP has been providing good quality affordable accommodation in Dorset and Hampshire.


Read more - 'DWP Housing Partnership purchase CMGR Software Licenses…'
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North Belfast Housing Association - Software Licenses

We are delighted to welcome Belfast based, North Belfast Housing to the Deeplake community, working closely with one of our leading partners Omniledger.

Deeplake's CMGR will be deployed, fully-integrated with Omniledger, to streamline communication with tenants and further improve efficiency and customer service in the areas of Rents and Repairs. The use of posted paper as a means of communication is increasingly dated, environmentally unfriendly, time-consuming and costly. SMS communication is simple and widely adopted at very low cost.

North Belfast Housing Association Ltd, (NB Housing) provides affordable rents and homes that build vibrant neighborhoods and communities.

NB Housing currently has over 900 properties based predominately in North Belfast. Properties consist of housing for families, young people, supported living for older adults, wheelchair accessible housing & housing for vulnerable families.

Read more - 'North Belfast Housing Association - Software Licenses…'
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Wishaw & District Housing Association Upgrade to CMGR Version 6

Deeplake are delighted to announce that Wishaw & District Housing Association, together with Omniledger have upgraded to CMGR Version 6.  This will guarantee further efficiency in tenant communication, enabling a more positive relationship between the HA and it's tenants.

Deeplake CMGR Version 6 is a result of our team's 20 years of combined software development, building on the very successful and well known Version 5.  Version 6 introduces a vast number of customer requested features plus new and powerful architecture which keep Deeplake at the forefront of customer communication technology.  With Version 6 our customers have many more features making tenant communication more powerful and simpler to use than ever before.

Integrated mapping allows easy communication to customers in specific locales, and a new report writer introduces graph styles with 3D charts and a wider range of export options. The powerful new Grid feature allows dynamic viewing of any tenant data with sort and grouping features, ideal to analyse and select demographic groups for communication.

The Version 6 platform also enables a range of new digital communication options including a branded Tenant Smartphone App and Tenant Portal to provide online services to tenants. It also allows a wider range of digital channels including Facebook and Twitter, and added attachments and style-sheets to emails, bringing powerful document management functions into CMGR for the first time.

Wishaw and District Housing Association is a non-profit making registered social landlord operating within defined boundaries in Wishaw and surrounding areas.

The Association was established in 1978 to improve local housing provision, initially through the rehabilitation of turn of the century tenement flats that had structural problems and were lacking in amenities.  Once this objective was successfully completed we turned our attention to building new housing, which we have been doing now since 1990.

Read more - 'Wishaw & District Housing Association Upgrade to CMGR Version 6…'

Crown Simmons Housing Association and Omniledger

Deeplake are so excited to announce and confirm that Crown Simmons Housing Association have recently obtained the CMGR licenses for Deeplake Messaging and Rents Module.

Crown Simmons Housing is a social landlord which owns and manages around 800 quality, affordable homes in great locations across London and the South East, providing services for around 1300 people, focusing on providing homes and services for local people, older people and key workers who may be unable to access housing through the normal market process. Crown Simmons Housing also have more than 50 years experience in property management and development services.

Read more - 'Crown Simmons Housing Association and Omniledger…'

Staff Mobile Application in South Wales!

Deeplake are delighted to work with Seren Group (including Charter Housing, Seren Living and Solas) to provide mobile access to data for staff, and for tenants to access and update information remotely.

Developing further the powerful Deeplake Tenant Portal and Smartphone App, in partnership with Seren Groups IT team, the new Web/Tablet/Mobile Phone applications will allow tenants to access news, key services, contact their housing and car provider, and update information remotely saving staff time and further improving Seren Groups excellent services.

Making key tenant information available to staff on the move will help make staff more efficient and responsive, and provide simple, mobile access to data within the Civica Universal Housing database and other sources.

Deeplake has many years’ experience with mobile technology, and making customer data easy to visualise and access, and is both a leader in, and is committed to, the Social Housing Sector.

Read more - 'Staff Mobile Application in South Wales!…'

Deeplake Launch Data Channel

With 10 years’ experience, and over 120 Communication Manager Installations, Deeplake have developed extensive experience extracting and exploiting data from a wide variety of Housing Databases (11 Housing Databases plus Microsoft Dynamics, individually or in combination). This data can be automatically imported into our CMGR product from one, or multiple, sources to make all your customer data available for use in messages.

To allow simple merging of customer data into personalised customer messages Deeplake stores this data in a powerful Data Warehouse and Data Visualisation interface within our CMGR product, allowing tenants and customers to be located (by data field or by map) and displayed in a simple, customisable interface. The easy to use CMGR interface also allows simple exporting to .csv, .pdf, and Excel files.

Responding to customer demand, we have now made the Data Warehouse feature available as a standalone tool, to centralise multiple customer data sources into one simple to use interface. The Deeplake Data Warehouse is available as “Data Channel” and can be used with a Windows or Web interface and bring together multiple customer data sources for use on an office or mobile (phone or tablet) device.

In addition to column views and maps, display forms can be customised for specific applications (care and health data, finance data, repair data etc.) allowing operatives to have simple, low cost access to customer data wherever they are. All appropriate security provision apply to data in transit and on devices, controllable by user and profile.

We are also making the Data Channel data warehouse available to key partners.

Please contact our customer care team at info@deeplake.co.uk for more information or a demonstration of Deeplake Data Channel. 

Read more - 'Deeplake Launch Data Channel…'

Deeplake Launches in Australia

To support our partnerships and following strong local interest, Deeplake have launched sales in South Eastern Australia, especially following strong interest from customers in Victoria, New South Wales and Southern Australia.

Deeplake were delighted to be the main sponsor for PowerHousing, the major Housing Conference in 2016 held in Melbourne, including a presentation of our services and UK Case Studies, an exhibition stand at the show manned by both the UK and local Australian team, and announcement of our first customers in Australia.

The response has been outstanding, and we expect to announce many new projects over the coming weeks both in our traditional area of automated messaging, and also with our rapidly growing tenant and staff portal products.

Deeplake are committed to working closely with the Australian Community Housing Sector, with 100% “in-country” hosted services, Local message and network Providers, and local staff.


Read more - 'Deeplake Launches in Australia…'
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Wishaw and District Housing Association adopt CMGR

We are delighted to welcome Wishaw and District Housing Association as a new customer, working with our partner and leading HMS provider Omniledger.

Integrated with Omniledger's HMS Pyramid, CMGR will enable more streamlined and timely communication with tenants, allowing ad-hoc communication, surveys, repairs and rents reminders to  to be carried out by SMS or Email and now with Smartphone technology as a communications option.

Wishaw and District Housing Association are a non-profit making registered social landlord operating  in the Wishaw and surrounding areas.

Wishaw were established in 1978 to improve local housing provision, initially through the rehabilitation of turn of the century tenement flats that had structural problems and were lacking in amenities. Since 1990 WDHA provide high quality, affordable homes for rent and for Shared Ownership, and also acts as the property managers for homeowners and sharing owners.

Read more - 'Wishaw and District Housing Association adopt CMGR…'

BPHA Chooses Communication Manager

BPHA Chooses Communication Manager

Deeplake is delighted to welcome bpha to the enormous community of Social Housing providers who have chosen Communication Manager for electronic tenant communication.

Supporting the government's agenda of improved services and increased efficiency, SMS and email communication is less costly, more efficient and allows more participative and inclusive communication than dated postal or even telephone communications.

Bpha will introduce a wide range of tenant communications using the advanced build in features of Communication Manager.

Bedfordshire Pilgrims Housing Association (now bpha) initially provided rented housing for the tenants who had transferred and others on waiting lists. 

Today bpha is a mature association that continues to grow and diversify its services for a wide range of customers, including key public sector workers and others looking for low cost home ownership. As a leading provider and developer of affordable housing, bpha now works across central, southern and eastern England, including Bedfordshire, Buckinghamshire, Cambridgeshire Northamptonshire, Oxfordshire and Gloucestershire.

Bpha currently manages nearly 13,000 homes and employs more than 300 staff. Since 1992, it has helped more than 5,000 families into home ownership and currently manages more than 1,000 shared ownership properties.

Read more - 'BPHA Chooses Communication Manager…'

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