• Woman on a mobile phone

    The Leading Digital Channel Shift Solution for Social Landlords and Public Authorities

  • Two Way Automated SMS and Email

    Auditable, Integrated, Easy to Use

  • Your personalised Customer Smartphone App

    Powerful Self Service features

  • Instant Web Customer Portal for PC's Mobiles and Tablets

  • Communicate using Social Media

    Protect your Online Presence

  • Collect payments by mobile instantly and cheaply

    Avoid Direct Debit Charges

  • Access and analyse Tenant Data more Easily using

    Data Channel

Digital Channel Shift is our business. Deeplake are market leaders enabling Social Landlords and Local Authorities to engage customers across all Digital Channels with a single, proven, Integrated Platform

Digital Channel Shift is our business. Deeplake are the market leaders enabling Social Landlords and Local Authorities to engage customers using Digital Channels with a single, proven, Integrated Platform

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Latest news

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Ocean Housing Upgrade to CMGR Version 6

Deeplake are proud to deliver our new and improved version of CMGR.  The new system proves to be highly efficient and user friendly, certainly bridging any communication gaps between the Housing Association and their tenants.  Various modules ensure that issues from Repairs to Rent Arrears are dealt with promptly, providing peace of mind to both Housing Association and tenants alike.

We are delighted that Ocean Housing have recently made the upgrade to Version 6 of our Communications Manager.

Ocean Group

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4000 properties throughout Cornwall.  We are part of the Cornwall Home Choice ‘Choice Based Lettings’ scheme.

At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes.

We therefore provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.

 

Read more - 'Ocean Housing Upgrade to CMGR Version 6 …'
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Rosebery Housing Association Choose Core Communications & Repairs CMGR

Rosebery Housing Association have recently chosen Deeplake's Core Communications Module as well as the Repairs Communications Manager (CMGR).  Deeplake are so pleased to continue this relationship with this highly respected client.

 

Customer Portal

An online, web-based interface for customers to use on their PC's, tablets and mobile devices. Responsive design automatically reformatted for the device used, and a full range of Social Housing features are avalable from option-guided repair logging to rent statements, news pages, document store and message trail.

Core Communications

Provides bulk and ad-hoc SMS and Email communication with advanced automation and specific selection features. Communications can be targeted using selections by any data held on the customer (including Housing Management or CRM data), or by map selection.

Scheduled communications and self-service transactions are also supported by the advanced workflow engine.

Read more - 'Rosebery Housing Association Choose Core Communications & Repairs CMGR…'
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South Derbyshire District Council upgrade to Version 6

Deeplake are pleased to announce that valued client, South Derbyshire District Council have upgraded to Version 6 of the Communications Manager.  

This upgrade will undoubtedly provide more efficient and fluid communication within the council's Social Housing sector.  We are delighted to offer our continued service and support to the South Derbyshire District Council.

 

South Derbyshire District Council is part of the two-tier local government for Derbyshire.

Derbyshire has eight district councils and a county council. Services for South Derbyshire are divided between ourselves and the county council.

Derby City is now a unitary authority which means that the city has a single-tier and is responsible for all local government functions within its area.

Councils work within powers laid down by various Acts of Parliament. Some council services are 'statutory', which means required by law. Others are 'discretionary'.

Councillors

South Derbyshire District Council is made up of 36 locally elected councillors (24 Conservative, 12 Labour) who make decisions on how to improve local services on behalf of local people.

Read more - 'South Derbyshire District Council upgrade to Version 6…'
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North Glasgow Homes adopt CMGR Software Modules: Rent Arrears

Deeplake are pleased to confirm that North Glasgow Homes have recently purchased the CMGR Software Modules: Rent Arrears.  This will enable further, more efficient communication with tenants, helping to resolve rental disputes in a timely manner.  We're delighted at the growing demand for this highly successful module.

At North Glasgow homes our customers are at the heart of our business and we aim to deliver customer service excellence in all that we do.  Our customers include our tenants, our factored owners, local residents, community groups, partner organisations and other stakeholders. We are committed to ensuring that we provide first class services that are efficient, effective and responsive to our customers’ needs.

We provide housing and support services to tenants and owners in the Springburn, Balornock, Possilpark and Parkhouse areas of North Glasgow.

http://www.nghomes.net/

Read more - 'North Glasgow Homes adopt CMGR Software Modules: Rent Arrears…'
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DWP Housing Partnership Choose CMGR

Deeplake are delighted to confirm that DWP have recently chosen software licenses for Deeplake Messaging and respective Rents and Repairs Modules to improve tenant communication.

Since 1985 DWP has been providing good quality affordable accommodation in Dorset and Hampshire.

http://www.dwphousing.co.uk/

Read more - 'DWP Housing Partnership Choose CMGR …'
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North Belfast Housing Association Improve Tenant Communication

We are delighted to welcome Belfast based, North Belfast Housing to the Deeplake community, working closely with one of our leading partners, Omniledger.

Deeplake's CMGR will be deployed, fully-integrated with Omniledger, to streamline communication with tenants and further improve efficiency and customer service in the areas of Rents and Repairs. The use of posted paper as a means of communication is increasingly dated, environmentally unfriendly, time-consuming and costly. SMS communication is simple and widely adopted at very low cost.

North Belfast Housing Association Ltd, (NB Housing) provides affordable rents and homes that build vibrant neighborhoods and communities.

NB Housing currently has over 900 properties based predominately in North Belfast. Properties consist of housing for families, young people, supported living for older adults, wheelchair accessible housing & housing for vulnerable families.

Read more - 'North Belfast Housing Association Improve Tenant Communication…'
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Wishaw & District Housing Association Upgrade to CMGR Version 6

Deeplake are delighted to announce that Wishaw & District Housing Association, together with Omniledger have upgraded to CMGR Version 6.  This will guarantee further efficiency in tenant communication, enabling a more positive relationship between the HA and it's tenants.

Deeplake CMGR Version 6 is a result of our team's 20 years of combined software development, building on the very successful and well known Version 5.  Version 6 introduces a vast number of customer requested features plus new and powerful architecture which keep Deeplake at the forefront of customer communication technology.  With Version 6 our customers have many more features making tenant communication more powerful and simpler to use than ever before.

Integrated mapping allows easy communication to customers in specific locales, and a new report writer introduces graph styles with 3D charts and a wider range of export options. The powerful new Grid feature allows dynamic viewing of any tenant data with sort and grouping features, ideal to analyse and select demographic groups for communication.

The Version 6 platform also enables a range of new digital communication options including a branded Tenant Smartphone App and Tenant Portal to provide online services to tenants. It also allows a wider range of digital channels including Facebook and Twitter, and added attachments and style-sheets to emails, bringing powerful document management functions into CMGR for the first time.

Wishaw and District Housing Association is a non-profit making registered social landlord operating within defined boundaries in Wishaw and surrounding areas.

The Association was established in 1978 to improve local housing provision, initially through the rehabilitation of turn of the century tenement flats that had structural problems and were lacking in amenities.  Once this objective was successfully completed we turned our attention to building new housing, which we have been doing now since 1990.

Read more - 'Wishaw & District Housing Association Upgrade to CMGR Version 6…'
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Crown Simmons Housing Association and Omniledger

Deeplake are so excited to announce and confirm that Crown Simmons Housing Association have recently obtained the CMGR licenses for Deeplake Messaging and Rents Module.

Crown Simmons Housing is a social landlord which owns and manages around 800 quality, affordable homes in great locations across London and the South East, providing services for around 1300 people, focusing on providing homes and services for local people, older people and key workers who may be unable to access housing through the normal market process. Crown Simmons Housing also have more than 50 years experience in property management and development services.

Read more - 'Crown Simmons Housing Association and Omniledger…'
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Staff Mobile Application in South Wales!

Deeplake are delighted to work with Seren Group (including Charter Housing, Seren Living and Solas) to provide mobile access to data for staff, and for tenants to access and update information remotely.

Developing further the powerful Deeplake Tenant Portal and Smartphone App, in partnership with Seren Groups IT team, the new Web/Tablet/Mobile Phone applications will allow tenants to access news, key services, contact their housing and car provider, and update information remotely saving staff time and further improving Seren Groups excellent services.

Making key tenant information available to staff on the move will help make staff more efficient and responsive, and provide simple, mobile access to data within the Civica Universal Housing database and other sources.

Deeplake has many years’ experience with mobile technology, and making customer data easy to visualise and access, and is both a leader in, and is committed to, the Social Housing Sector.

Read more - 'Staff Mobile Application in South Wales!…'
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Deeplake Launch Data Channel

With 10 years’ experience, and over 120 Communication Manager Installations, Deeplake have developed extensive experience extracting and exploiting data from a wide variety of Housing Databases (11 Housing Databases plus Microsoft Dynamics, individually or in combination). This data can be automatically imported into our CMGR product from one, or multiple, sources to make all your customer data available for use in messages.

To allow simple merging of customer data into personalised customer messages Deeplake stores this data in a powerful Data Warehouse and Data Visualisation interface within our CMGR product, allowing tenants and customers to be located (by data field or by map) and displayed in a simple, customisable interface. The easy to use CMGR interface also allows simple exporting to .csv, .pdf, and Excel files.

Responding to customer demand, we have now made the Data Warehouse feature available as a standalone tool, to centralise multiple customer data sources into one simple to use interface. The Deeplake Data Warehouse is available as “Data Channel” and can be used with a Windows or Web interface and bring together multiple customer data sources for use on an office or mobile (phone or tablet) device.

In addition to column views and maps, display forms can be customised for specific applications (care and health data, finance data, repair data etc.) allowing operatives to have simple, low cost access to customer data wherever they are. All appropriate security provision apply to data in transit and on devices, controllable by user and profile.

We are also making the Data Channel data warehouse available to key partners.

Please contact our customer care team at info@deeplake.co.uk for more information or a demonstration of Deeplake Data Channel. 

Read more - 'Deeplake Launch Data Channel…'

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