SMS Communications with Tenants?
Communication Manager (CMGR) from Deeplake is a powerful B2C communications platform that provides cost and efficiency benefits by using automated SMS text and email in place of standard paper-based and telephone communications. CMGR is designed to integrate with your existing Housing Applications and with CMGR operating costs can reduce by around £200 per tenant per annum.See how CMGR can help in the following areas:

  1. Managing Diversity
  2. Helping Sustain the Environment
  3. Improving Tenant Involvement

  • Streamline and automate business processes to increase efficiency and improve services.
  • Support a more active “Green” agenda.
  • Improve customer service and Star Ratings.
  • Work seamlessly with your existing Housing Management Systems.
  • Send and Receive SMS text messages within a dedicated client or via Microsoft Outlook.
  • Automate standard communications saving paper, time and cost for many Tenant and Supplier tasks including Rent Reminders, Balance Enquiries, Surveys, Repairs Appointments
  • Improve response rates whilst carrying out Surveys quickly and cost effectively.
  • Improve customer service and Star Ratings.
  • Involve Tenants more actively.
  • Communicate simply and effectively with Hearing Impaired Tenants, Staff and Suppliers.

Deeplake CMGR is available as an integrated applications platform, and also as a managed service and can be used effectively whether you have 3,000 or 300,000 properties under management. CMGR is the leading SMS enabling application available in the UK Housing market today.

CMGR incorporates a range of modules allowing you to tailor your deployment to the required mix of functionality and cost.


Core Communications
This is the core of CMGR and a mandatory component. Core Communications includes the ability to configure Workflows (linked inbound and outbound messages with associated rules), Events Processing (Scheduling messages and automatic message execution), Inbound and Outbound events (for remote applications such as Tenant Rent Balance enquiries via SMS), Integration API’s, Import/Export functions , Unlimited User Accounts.

Call Centre
The Call Centre toolkit includes SMS “Chat” function to send a receive SMS from a desktop application or Microsoft Outlook. Call Centre includes SMS text conferencing, Meetings arranging and Newswire functions.

Surveys
The Surveys module is a full featured application using SMS text or email and provides a full range of user definable demographic population analysis and flexible selection of survey participants. Surveys can be regular perpetual surveys or one-off ad-hoc surveys, or can be triggered from standard events. A typical example is to trigger a repairs survey question following a series of repairs reminders.

Outlook Plug-In (New)
In addition to the CMGR client application, CMGR is now available as an Outlook plug-in Module, simplifying the desktop deployment for IT staff and providing Microsoft Exchange users with a simple and consistent interface for all their messaging needs.

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