About Deeplake

We develop and market communications software that makes business processes more efficient and enhances customer service. Our solutions also have a positive impact for Social Landlords in;

We work only in the Public sector and specialise in improving comunications in Housing. For this reason our flagship product Communications Manager is the most widely used, best integrated, and most functional software solution for Social Housing and Local Authorities.

Weadd SMS text, email and picture messaging communications to asophisticated two-way workflow engine with full auditing, content management and budget control. We call this technology Communication Process Workflow and the facilities it offers are unique in Social Housing in the UK today. Our technology has been continuously developing since 2004 and we estimate we lead our nearest competitorin product development by several years.

Our support, sales and finance teams are based in the facilities of Caerphilly Council in the Rhymey Valley in South Wales. Our research and development team is based in the Cambridge"Silicon Valley" in East Anglia. But we work, and have clients, across the UK and we develop, market, implement and support closely with our Housing Application partners which include Capita, SDM, Orchard andothers to enable our technology in a "plug-n-play" architecture for Social Landlords.

We are a Microsoft Partner and our software solutions are engineered using the latest Microsoft technologies with.NET and SQL. We partner with a wide range of business applications which is always growing to ensure our products integrate and co-existwith your current infrastructure. Deeplake is built on the principles of making quality products and providing reliable service. Our diversified product range continues to grow by following trends,improving our standard products, and listening to our customers. We are an equal opportunities employer, and following an Investors In People implementation programme to continuously improve quality.

We are part ofthe Clearstream Technology Group of companies, providing a firmfinancial base to continue developing and providing our market leading software. Clearstream Technology specialise in network and mobile communications and network security.

Research - Why SMS Text for Social Housing?

In 2004, Deeplake staff carried out a research project with the National Housing Federation looked at using software to streamline business processes to improve customer service, taking 9 months and involving 30 Housing Associations and ALMO's across the UK. The results were presented in September 2005 at the NHF Board Members Conference. The overwhelming conclusions of the report were:

• Social Landlords can reduce costs by £200 per tenant per annum with the use of SMS and email, replacing letters and phone calls.
  
  
• Simple SMS gateway functionality has benefit, but much less so than if linked with Business Processes and existing Applications.
  
  
• Demographic Trends strongly support the use of SMS with Tenants.
  
  
• Tenants like to use SMS and email, and find this more convenient to access and respond to than letters.
  
  
• The use of SMS in older people is rapidly becoming commonplace.
  
  
• SMS and email are not suitable for every type of communication.
  
  
• Widespread use of SMS introduces new management challenges, and requires new ways of looking at tenant communication.

The result of the findings was CMGR, an application that integrates with existing Housing Management Systems and allows automated 2-way SMS communication for a variety of tenant transactions, including surveys.This has now developed to the current release CMGR V5 - a full Microsoft .NET/SQL application bringing new levels of functionality and usability.

Today Deeplake is well established in the Housing Market Market, with the leading product and highest level of experience in how to use SMS to serve your customers.

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  Integration Partners

  Deeplake Integration Partners Our Integration Partnersrepresent our premier relationships. Integration Partners marketCommunications Manager as their exclusive and preferred solution forTenant

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  Co-operation Partners

  Co-operation Partners Our co-operation Partners are Housing Applications where we have demonstrable interperability, and users of these applications can deploy Communications readily and with

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  Technology Partners

  Deeplake standardises on Microsoftdevelopment technologies and is proud to be a Microsoft Partner. Ourflagship Communications Manager product is developed using Microsoft.NET for market leading

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