Liverpool Mutual Homes chooses CMGR

In partnership with Orchard Information Systems, Deeplake is providing its market-leading SMS solution CMGR to Liverpool Mutual Homes to automate a range of tenant communications including repairs reminders, rent notifications and a range of "self-service" enquiries allowing tenants access to information without need for web-access.

CMGR allows a wide range of communications to be carried out away form the contact centre, using one of the most convenient and accepted forms of communication today - SMS text messaging.

By linking Deeplake's flexible 2-way SMS technology to Orchard Arcserve and Orchard Housing databases, many typical communications can be carried out more conveniently and at lower cost than by post or through the contact centre. Few technologies offer such a potent combination of cost savings, service improvements, and happier customers.

Partnered with Orchard for future-proof support and integration, Deeplake are the market leader in Social Housing.

The LMH journey started in 2004 when the Liverpool City Council submitted its Housing Stock Options Appraisal. At this time, Liverpool Mutual Homes (LMH) was conceived as a tenant-led organisation with tenants at the heart of all decision making.

Following the stock transfer from Liverpool City Council on 1st April 2008, LMH became the newest housing association in Liverpool managing over 15,000 homes in the city.