Audit Commission finds Deeplake SMS Texting Proves Successful at Newlon Housing Trust



Deeplake were delighted by the findings of Newlons' Short Notice Inspection where Newlons' positive and innovative use of Deeplake CMGR to improve communication with tenants was mentioned several times as "Strengths".

The Audit Commission found... "Tenants use a variety of ways to access the services, including the use of SMS texting which has proved successful." and "Newlon Housing Trust uses SMS text messaging to contact tenants about a number of issues including progress on communal repairs such as lift repairs.

Implementation by Deeplake's consulting team and Matthew Phillips, Newlon's Customer Servers Manager, has improved tenant communication in a range of areas and demonstrated further innovative uses for Deeplakes' flexible SMS platform.


"Deeplake's innovative and easy to use software has revolutionised theway we contact and inform our customers.  This product enables us tosupply vital and time sensitive information to our all customers with just a couple of clicks of the mouse"


Duncan Lee -
Assistant Director Customer Services, Newlon Housing
Click here for further Details - newlon_ht_short_notice_inspection.pdf

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