
Deeplake CMGR improves tenant satisfaction and reduces costs by enabling many common communications in Rents, Repairs, Surveys and other areas to be carried out using efficient modern communication such as SMS text, email and Twitter. These methods are lower cost than telephone calls and posted letters, but also more convenient and faster.
Yorkshire Coast Homes Housing Association managed 4000+ homes in the North Yorkshire area. In 2003 Scarborough Borough Council tenants decided to transfer from the local authority to this new, independent organisation. On transfer a full improvement programme was begun to bring the homes up to the Government's Decent Homes standard.










