Audit Commission and SMS Texting

After many years of development and deployment, SMS text and electronic communication is regarded as an essential part of the Social Sectors communication technology.

Electronic Communication drives key themes such as;

• Managing avoidable contact
• Improving efficiency
• Reducing wait times
• Gaining tenant participation and feedback (e.g. increasing survey responses from 18% to 70%)
• Reducing Carbon footprint
• Improving accessibility and Inclusivity
  

are all driven by better electronic communication.

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Audit Commission at Newlon Housing Short Notice Inspection - Efficiency

"Year on year efficiency savings are being generated and reinvested in services which benefit tenants such as the introduction of SMS text messaging and improvements to the web site. "

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Audit Commission at Newlon Housing Short Notice Inspection - Customer Service

"There are a number of strengths - NHT uses SMS text messaging to contact tenants about a number of issues
including progress on communal repairs such as lift repairs."