120+ Further Applications

Communication Manager offers the widest range of application areas of any Social Landlord SMS solution. This is due to our exclusive focus on Social Housing and Local Government, and the flexibility of our Communication Manager Platform.
 
Adding new applications to Communication Manager requires no “black-box” programming.  New applications are a few mouse-clicks away and our customer constantly surprise us with new and innovative uses which broadens the value Communication Manager brings to all of our customers. We encourage “open source” sharing of new applications which are developed either by us, or directly by our customers.
 
Some of the many features of Communication Manager are:

  • Rent Arrears Reminders/Rent Remittances/ acknowledgements/Court Hearings/ Balance Enquiries.
  • Repair Reminders/Survey/Contractor Information/ Repair Requests/ Enquiries/Complaints/ Contractor Orders/ Contract Follow-ups/Gas Repairs/Inspection Notifications/ Health and Safety Information and notices.
  • Tenant Surveys – Public Surveys/ Transactional/ Batched/ Periodic/ Profile/ Status Surveys.
  • Environmental notification and enquiries e.g. flood warnings/ electricity/ water/ lift/ transport/ health/ weather/ waste collection
  • Anti social behaviour reporting
  • Choice Base Lettings notification/ bidding/ award/ progress
  • Staff Meeting arrangements/ action and email notifications/ holiday requests/ sickness reporting/ absenteeism notification /IT notifications
  • Tenant committee meetings.
  • Lone worker security monitoring and reporting
  • Web Site and Landlord information publishing to mobile e.g. closing hours/ holidays/ surgeries/ open days/ visitors/ addresses/ contact numbers/ emergency contacts
  • Services availability
  • Tenant Groups Communication e.g. Volunteer groups/ tenant meetings/ gardening projects/ parking areas
  • Disaster Recovery management and co-ordination
  • Many others


“One resident with hearing difficulties has embraced the new system and has been able to address issues that have been unresolved using old methods of communication. It had been very difficult for us to talk to this lady previously – she was using Type Talk to make phone calls, which means that all messages go through an intermediary, and we found that messages would get lost in translation or misunderstood."


“Now that we have introduced the SMS system she’s in much more frequent contact!” says Matt. “It’s great because we have finally been able to sort out a lot of problems for her.”

Matthew Phillips, Customer Service Manager - Newlon Housing Trust