Improving Rent Management with Communication Manager

Improving rent performance is a key area of expertise for Deeplake, with highly successful implementations.  We offer faster and more accessibale Rent Arrears chasing but also automated communication for the full 11 stages of the Rent Arrears lifecycle, leaving Landlords free to focus resources on problem areas.
 
Managing low level Rent Arrears consumes staff resources, but regular communication and information can alleviate many of the problems.

Communications Manager provides support for all 11 stages of the Rent Arrears life-cycle from the initial arrears notification and agreement process, through to Notice of Seeking Possession and Court Proceedings.

However, the underlying causes of Rent Arrears problems are varied and simply notifying tenants of arrears does not offer a solution to these. Improving communication across a wide range of areas, allowing tenants to communicate potential issues sooner, and improving tenant profiling can all help to highlight potential problems sooner and allow proactive solutions to be developed.
 
 
Communication Manager works with your Housing Management Systems, but also has intelligent features for tracking previous payment patterns, to fine-tune which tenants receive reminders at each stage.


 

Benefits for Landlords include:

  • Tenants are contacted automatically quickly and cheaply before arrears escalate
  • Time savings allows resources to be directed to where they are most needed
  • Integration with Housing Management Systems ensures systems are fully used
  • Support for all 11 stages of the arrears life-cycle give complete control

Benefits for Tenants include:

  • 24 x 7 access to account information via simple SMS commands keeps tenants informed
  • Messages can be sent in tenants native language(s) automatically - improving communication
  • Contact is less "threatening" using SMS than letters
  • Younger tenants find SMS more accessible

What Deeplake clients say:

“When tenants text ‘RENT’ + their tenant reference number, the system will check that the reference number and mobile phone number belong to the same person and then send a message showing their rent account balance.

Deeplake’s system is great for us as we are driving improvements across the board and it provides a simple way to empower our staff and offer new services to tenants, all in one package.”

Alun Dowling
Head of ICT - RCT Homes



“We are using the system right across the rent arrears process from letter1 to court hearing. We can see the stats at each stage of the process and are very pleased with what we have managed to achieve using the system.”

Steve Cant
Head of IS – Lewisham Homes 


"Using the texting system we can talk to tenants about their rent arrears on an ad-hoc basis and know that all conversations are recorded in a central secure place."

Lukas Besik
Head of IT - Leeds Federated

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