Repairs Management

Repairs management represents one of the main areas of spending for a Landlord, and improving efficiency and customer service in repairs has a high impact on budgets and inspection performance.
 
Improved communication is about much more than simple repairs appointment reminders. Deeplake’s Intelligent communication can reduce no-shows much more effectively than simple reminders, but also provide real-time repairs satisfaction information, allow tenants to check on progress without calling, provide contractors vital Health and Safety information out-of-hours, and many other features. Communication Manager has helped customers gain a Best Practice recognition for Repairs Management.


Benefits include:
  • Reduced No Access appointments
  • Real Time information on Contractor and DLO performance
  • More satisfied Tenants
  • Less time and money spent on paper administration


Instant Repairs Feedback

“Using  Deeplake CMGR we have been able to reduce the number of ‘no shows’, where our maintenance staff arrive at the appointment to find the residents aren’t there. It has helped us to make the repair service more efficient both for our staff and for the residents.”

Matthew Phillips, Customer Service Manager - Newlon Housing Trust

"Flagship Housing Group adopted Deeplake’s Communication Manager to improve the way in which it communicated and engaged with tenants. The system has also facilitated a huge cost saving on administration of home repairs and improved tenant satisfaction with the service.  Since going live with the text facility we have seen a 50% reduction in postage alone“

Dave Seaton, Managing Director – Flagship (Peddars Way HA)

"By sending ad-hoc messages to people  providing them information on activities and general customer information (e.g. water outage) We have seen a sizeable increase in customer participation and satisfaction reports."

Lukas Besik, Head of IT - Leeds Federated Housing