Survey Module

Communications Manager Survey Module is a sophisticated SMS and email data collection and analysis tool. The Survey Module offers public, sequential, time-based and transactional surveys giving you a full set of feedback collection tools to enhance Tenant and Citizen Participation in your organisation.

The Communication Manager Survey module is used by the Tenant Services Authority (TSA) to gain feedback from Tenants as part of the National Conversation.

Electronic Surveys by SMS & Email

  • Instant
  • Accurate
  • Convenient
  • Over 70% response rates

Communication Manager is one of the most effective tools for increasing Tenant Involvement, and to demonstrate positive action in doing so.

One of the highest priorities for Landlords this year is to gather and collate feedback in a timely and cost effective way.


At Wyre Forest Community Housing Communication Manager was recently used to carry out an emergency survey of tenants, seeking to better understand tenant priorities for shared ownership. The survey began at 3:00pm on a Friday afternoon, by 6:00pm there was a 78% response rate!

What Deeplake clients say :


"Tenant participation in customer surveys increased by around 55% when Flagship Housing Group adopted Deeplake’s Communication Manager."

David Seaton
Managing Director - Peddars Way Housing Association


"Friday afternoon a question needed to be asked to around 100 tenants and reported back to the board on the following Monday morning.

Using CMGR by the end of play on Friday the system had received back replies from 79% of the people who received the message. On Monday morning the system generated the results in a graphical report format which was presented to the board.

“We would have had to call all these people individually which would have been quite time consuming but thanks to you it was a great help.”

Suzie Webber,
 Property Sales & Marketing - Community Housing


“The survey was carried out on people who were not expecting to receive a SMS message, we were very pleased with the results and have now gone into a full implementation of the system across all departments”

Andy Willetts,
Head of ICT - Community Housing


The Audit Commission recognise SMS Communication with Tenants as a Positive Practice. Deeplake takes this to a new level with Communication Manager.