Void Sales and Estate Management

Ensuring new or vacated properties are occupied as quickly as possible is a key national priority, whether the property is for sale, shared ownership or new tenants. Communication Manager can assist in marketing properties more effectively, and communicating voids to new potential Tenants.
 
Customers have achieved a 3 month payback using Communications Manager in Choice Based Lettings. By using SMS and Email to alert eligible tenants of new vacancies and allow them to bid using SMS, text voids were filled in days rather than weeks, and costs were significantly reduced. Communication Manager can also allow automatic reporting of ASBO incidents and feedback, which is more discreet and quicker than phone calls or visits, improving communication and information. Better managed estates are more attractive to occupants, and Communications Manager also allows tenants to share information with each other too, and make local residents groups more effective.
 
In the private property sector, using SMS technology to manage sales appointment and notify buyers of potential property is becoming common due to its effectiveness, and Communication Manager can give Social Landlords the same advantages.


Benefits include:
 
  • Voids filled in days rather than weeks
  • Simpler administration for Choice Based Letting
  • Increased sales of properties
  • Reduced administration for sales and shared ownership schemes
  • Automatic ASBO reporting and logging via SMS
  • Better Tenant group communications

What Deeplake Clients say:

“The new system was very successful with almost half of all bids being returned via SMS text with no administration on our part. Over the initial 12 months of operation we estimate there was a cost saving of over £55k, which was an immediate return on our investment. We are continuing to improve and streamline our procedures but this was a great example of what can be achieved with SMS communication.”

“Deeplake worked well with us in developing in developing out applications on their platform. We are pleased Deeplake’s SMS platform has been adopted as the preferred SMS solution with Open Housing as it brings our future support and integration requirements under one roof”. 

Tracy Williams
Head of IS United Welsh Housing Association