Communications Manager Overview:

Communications Manager has the most advanced and flexible design of allSMS solutions for Housing, with a technology “head-start” over othersolutions of at least 2 years, and perhaps longer. Our approach is tooffer open, simple to use, software with a broad feature set, dedicatedto Social Housing.
 
Provided as either a Managed Service or On-Site software deploymentaccording to your preference, we closely integrate with HousingApplications (and are the exclusive solution for some). This closeintegration, with automatic pre-defined tenant communication, andsaving messages back into your Housing Application, is vital and uniqueto Deeplake.

 
Communications Manager (CMGR) offers the ability to fully script andautomate common communications, such as Surveys, Rent Balance Enquiriesand Repairs Reminders. But we have over 100 other proven transactionsin use by our customers. Every transaction deployed saves the cost of aletter or phone call, giving CMGR the fastest return on investment.CMGR also allows Tenants and field workings to enquire on any data viaa simple SMS command, which can dramatically enhance out-of-hoursrepairs and tenant services.

 
CMGR is deployed with the most common transactions pre-defined, butonly CMGR offers the flexibility to change or add transactionsinstantly. With CMGR there is no hidden and costly “black-box”programming as all configuration is open, simple, and graphical. Manyvaluable CMGR transactions have been created by customers in minutesusing their experience and creativity to delight tenants, and even winBest Practice Awards. Transactions can also be shared and swappedbetween customers without charge, and we encourage and help facilitatethis.

 
The key components of CMGR comprehensive architecture are our:
 
  • Tight integration with your Applications
  • Powerful yet incredibly easy to use workflow engine
  • Enterprise messaging features which are future-proof, secure and scalable

Hover over each area of our architecture for an overview of the power and sophistication of Communication Manager.

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